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"Never
The Same Store Twice!"
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Return Policy
Please order carefully! We are happy to answer questions
before you make your purchase.
Incorrect Items
If we ship you an incorrect item, we will replace that (as
well as the return shipping costs) after we have received
the item. We are not responsible for shipping costs above
Canada Post Priority Mail, on any return that we can accept.
We must be notified of this within five (5) business days of
delivery.*
Manufacturer Defects
At our discretion we will repair or replace any merchandise
with a manufacturer's defect (which we must verify by
inspection of the item); however, we must be notified by you
of a defect within five (5) business days of delivery.
Defective items must be returned to us unwashed with
all of the original product packaging (not including
shipping materials) Product must absolutely be in original
condition and ready for resale.
If you have a problem with an item that you believe has a
manufacturer's defect, please contact us BEFORE you
attempt to return it.
Please do not attempt to modify or repair any item as this
will void any warranty that is stated or implied. We are not
responsible for shipping costs for any defective item above
Canada Post Priority Mail.
The owners of Klassy Kids reserve the right to be the final
authority on what constitutes a manufacturer's defect.
Return Items
You are responsible for ordering the correct item.
If you order an incorrect item we will gladly exchange it
for you; however, for your safety, we CANNOT under any
circumstances accept returns or exchanges on items that have
been worn or where there may be a health risk, i.e.: items
worn on the genitals or breasts.
We must be notified of exchange issues within five (5)
business days of delivery.
Acceptable exchanges must be in resalable condition, i.e.:
ready to sell, in the original packaging.
Returned items that are not in the original packaging or
resalable condition may incur a 50% to 80% repackaging or
replacement fee if we have to discount this item for
clearance sale.
We are not responsible for return shipping costs for
incorrectly ordered items or if you change your mind.
We will issue store credit or replacements ONLY for
returns that meet all of our return policy criteria.
Store credit may be used to purchase new merchandise ONLY
and may not be used for return shipping.
NO cash refunds will be issued. We can not return money to a
debit and/or credit card.
Return Authorization
*An
RA number is required for ALL returns. We will NOT
accept any return that does not have a return authorization
(RA) number. RA numbers must be visible on the outside of
the package. Note: Any item that is returned without an
RA number will be returned to sender or charged a 25%
restocking fee.
*RA
numbers are valid for fifteen (15) business days for ALL
returns ie: Returns must be returned to us within fifteen
(15) days of receipt of an RA number. Items returned after
15 days will be subject to a 25% restocking fee.
We are not responsible for returned items that are lost in
transit or for which you haven't contacted us for prior
return approval.
Authorized returns MUST be shipped Canada Post Priority Mail
or equivalent with Delivery confirmation.
Acceptable returns must be shipped to:
Returns RA#
Klassy Kids
5 Cumberland Drive #6
Cole Harbour, Nova Scotia, Canada
B2V 2T6
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